Customer Service: Ensuring Lasting Customers - Virtual Series with Chris Nunes

Just think about the last time you had a bad experience with a store, service, or product. Did you wonder why? If you really think about it, all negative experiences boil down to one thing, a lack of customer service. Sometimes customers can be difficult, but no matter what their attitude or reasoning we should welcome the opportunity to find out why, and use that information to improve our programs and services. This session will provide information on types of customers you will encounter, tips for how to deal with customer types and an overall plan on how to improve customer service at your agency.

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